Direct Sales Operations Manager

Overall Job Summary

The Manager of Direct Sales Ops will be responsible for managing all aspects of the Direct Sales Field support Team.  This role will be responsible for providing support, program enhancements, process enhancements, and reporting to the Direct Sales Field Teams including but not limited to Directors Direct Sales Force, Regional Direct Sales Managers, Direct Sales Managers, and Direct Sales Specialist.  This role will also manage Direct Sales execution ensuring that financial objectives are achieved.  The role will also hold responsibility for Direct Sales system maintenance & enhancements, Field asset distribution & tracking, as well as marketing and promotional materials.  This role will establish connections and resources necessary to document and remain up to date on the model and industry standards within the Direct Sales & Business to Business Sales industry.
 

Essential Duties and Responsibilities (Min 5%)

• Manage performance of Direct Sales Field Teams; establish data, reporting, and scorecards needed to monitor ley performance indicators (KPIs).
• Manage and resolve Direct Sales opportunities received from the Direct Sales Field Team, Stores, Customers, Customer Solutions, or Help Desk.
• Research and identify the root cause of process breakdowns that contribute to Sales improvements.
• Ensure Direct Sales Teams have access to necessary resources, including promotional materials, product information, and sales tools to drive program growth & performance.
• Monitor sales activities and performance metrics in the field, providing feedback and suggestions for improvement to develop effective solutions.
• Ideate, create, and implement all Direct Sales standard operating procedures.
• Maintain and manage enhancements of all Direct Sales systems and hardware to ensure Field Teams always remain operational.
• Develop accurate sales forecasts based on historical data, market trends, and seasonal patterns in partnership with other internal Store Support partners.
• Prepare and present comprehensive reports and dashboards to Senior Leadership, highlighting key findings and actionable recommendations.
• Conduct competitive analysis and market research to support strategic decision-making and identify new growth opportunities.
• Manage day-to-day operations of the direct sales team, ensuring alignment with company objectives and sales targets.
• Lead, mentor, and develop the direct sales operations team, fostering a culture of continuous improvement and accountability.
• Work closely with cross-functional teams, including marketing, training, and logistics, to ensure seamless execution of sales strategies and initiatives.
   

Required Qualifications

Experience: 5+ years in a Direct Sales or Business to Business Sales leadership role. 

Education:  Bachelor’s degree in business, operations, or a related field preferred.  Any suitable combination of education and experience will be considered.

Professional Certifications: 

Preferred knowledge, skills or abilities

• Advanced computer skills with advanced ability in Microsoft PowerPoint, Word, Excel, Outlook, and OneNote.
• Knowledge and understanding of Sales software platforms.
• Strong communication (verbal, listening, and written), leadership and interpersonal skills.
• Able to maintain strong business relationships and credibility with all levels within the organization.
• Self-starter that applies critical thinking with the ability to work autonomously to achieve established goals and outcomes.
• Advanced analysis and problem-solving skills.
• Strong understanding of Direct Sales processes and Customer engagement strategies.
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.