Receptionist

Overall Job Summary

This position is responsible for serving as a receptionist Tractor Supply Company’s (TSC) corporate headquarters including managing a multiline phone system, welcoming visitors, and supplying information regarding the company to the general public, vendors and customers.  As a common first contact with the company, this position requires a strong customer orientation and professional demeanor. 

Essential Duties and Responsibilities (Min 5%)

• Receive and transfer incoming calls. Engage callers, as needed, to determine the appropriate party/department to receive the call. Calmly handle complaints and/or angered callers. 
• Receive and resolve incoming calls related to general questions about TSC, store locations, contact inquiries, directions, etc.
• Monitor and control building access via the main lobby during hours of operation. 
• Greet visitors in a manner that demonstrates TSC's Mission and Values.  
• Resolve general questions from visitors.
• Check-in, assign visitor badges, contact the party that visitors are scheduled to meet, and ensure that guests are shown to nearby meeting rooms. 
• Receive, sort, and route mail for the Human Resources (HR) department.
• Assists with projects, data entry/management and/or filing as needed.
   

Required Qualifications

Experience: 2-4 years of receptionist or customer service/call center experience. Experience with multi-line switchboard software is preferred.

Education: High School diploma or equivalent is preferred.  Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Ability to understand the organizational structure and departmental responsibilities through TSC’s corporate website and intranet.
• Strong communication skills and customer-service orientation.
• Ability to work independently.
• Strong problem-solving and organizational skills.
• Detail-oriented approach to work.
• Proficient in Microsoft Office.

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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