Mgr, Field Operations, VPC

Overall Job Summary  

The Field Operations Manager oversees the operational, financial and customer services aspects of their assigned locations, which may include oversight of multiple operational concepts including field office and community clinics. Lead effective operations through the Leadership Competencies.  

Essential Duties and Responsibilities (Minimum of 5% of time spent)  

• Direct, develop, train, review, recruit, hire, communicate and performance manage Assistant Field Operations Manager, Field Operations Assistant,  rig and office staff 

• Oversight of all field office operational issues to include administrative, accounting, facilities, scheduling and inventory 

• Travel to include: community clinics, as needed to effectively drive the business 

• Discuss progress, provide general direction and work with teams in the field, providing insight and guidance 

• Live our competencies and reinforce our brand promise with our partners, pet parents and team members 

• Manage employee retention by providing a positive working environment and addressing employee concerns/issues in a timely manner 

• Communicate regularly with Regional Director, Senior Area Manager, and corporate staff in order to provide field reporting and business updates 

• Facilitate communication to field office, through regular in-person, phone and virtual visits  

• Delegate appropriate responsibilities and duties to assigned staff as necessary to support the business 

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Determine areas needing cost reduction and program improvement through continued collaboration with Regional Director and/or Senior Area Manager  

• Analyze sales and trends to achieve increases and maximize results while formulating and implementing field office goals and strategies 

• Systemize operations and ensure that operational policies and procedures are followed at all field offices and in clinics 

• Communicate marketing initiatives to staff and ensure execution in the field  

• Support and participate in weeknight and weekend clinics as well as working on rigs  

• Maintain accurate product inventory to ensure appropriate levels; communicate needs to Inventory/Procurement 

• Build and maintain relationships with contracted Veterinarians and Wellness Center District Managers 

• Establish, build and maintain relationships with partner staff and animal outreach groups within the field office oversight 

• Manage administrative duties to include daily paperwork, payroll and end-of-day reconciliation 

• Support and communicate the organization’s goals, priorities, and professional standards 

• Responsible for a fleet of vehicles used in our mobile clinics 

• Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations 

Qualifications  

Experience: Minimum 2+ years of experience in a managerial, or combination of experiences which would lend itself to broad exposure of operational functions   

Education: High School diploma or equivalent is required. Degree in Business Administration, Management or Operations preferred. Any suitable combination of education and experience will be considered. 

 Professional Certifications: None  

Other knowledge, skills or abilities:  

• Knowledge of business and management principles 

• Knowledge of principles and processes for providing customer service  

• Basic Human Resources principles 

• Basic accounting principles 

• Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary 

• Ability to drive motor vehicles in various terrain and weather conditions  

• Work for prolonged periods of time in the field, including 12-14 hours days on occasion  

• Fast-paced, fluid work environment 

• Schedule includes weekends, with occasional overnight and holiday work  

• Some outdoor clinic work and activities may be necessary 

• Critical thinking skills 

• Independent judgment and decision making skills 

• Detail oriented, ensuring accurate and reliable work product  

• Strong verbal and written communication skills 

• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals 

• Able to work independently 

• Strong organizational, problem-solving and analytical skills  

• Ability to switch focus rapidly in a fast-paced environment 

• Computer Skills 

• Microsoft Office 

• Time and Attendance/HR Software 

• Scheduling Database 

• iPad 

 Working Conditions 

• Normal working conditions 

• Ability to travel up to 20% of time