Team Member, CSC, VPC

Overall Job Summary

As a Call Center Agent, you’ll be on the front lines supporting pet parents and partners by delivering friendly, knowledgeable, and timely service. In this role, you’ll connect with customers through phone and email to answer questions, provide product or service information, place or update orders, and help resolve concerns. You’ll play a key role in creating positive experiences by listening closely, problem-solving with care, and ensuring every interaction feels supportive and professional. 

Essential Duties and Responsibilities (Minimum of 5% of time spent)

• Talk with pet parents and others by telephone and email to provide information about products or services, take or enter orders, or obtain details of complaints.  
• Assist with responding to incoming email requests. 
• Respond to customer questions online chat. 
• Log in client accounts any interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. 
• General clerical functions include filing, faxing and mailing records. 
• Other duties or functions as requested. 

Qualifications

Experience: 1+ years in customer service experience or as an agent at a consumer call center.

Education: High School Diploma or General Education Degree (GED). Any suitable combination of education and experience will be considered.

Professional Certifications: None

Other knowledge, skills or abilities:

• Strong verbal and written communication skills
• Strong organizational and problem-solving skills
• Basic computer skills/software.

Working Conditions

• Normal working conditions

Physical requirements

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.