Analyst, IT Mkt Sys

Overall Job Summary

This position is responsible for analyzing and defining system processes, investigating and documenting business and technical opportunities, and identify and resolve system issues to improve IT and business processes within the Marketing space.  In addition, the position will work to ensure that project and development initiatives are reviewed, prioritized, and prepared for the design and implementation phases.  This includes a variety of technical and analytical duties, and relies on broad understanding of organizational processes and software applications.

Essential Duties and Responsibilities (Min 5%)

• Define, analyze, and evaluate existing business functions and processes and make recommendations to management on opportunities for process improvements
• Perform and/or coordinate configuration changes for applications in the area of responsibility
• Meet with Business Partners, Project Managers, and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, and prioritization of build items 
• Communicate changes, enhancements, and modifications to stakeholders so that issues and solutions are understood
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers’/project team.  This includes creating process models, specifications, diagrams, and charts to provide direction to the team
• Provide orientation to end users for modifications to existing processes and new functionality
• Assist in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flows, document risks and identify mitigation strategies
• Assist in conducting research on software and hardware products
• Establish and maintain strong working relationships with business units to fully understand business processes, challenges, and anticipate IT needs
• Create extensive documentation on current business processes (both automated & manual) and recommend new systems, procedures, or organizational changes based on findings of analysis conducted
• Assist Product Owners with story research, analysis, and creation in the company’s work tracking system (currently JIRA) for reporting purposes
• Collaborate effectively within the team and with other teams to prevent and solve problems
• Focus on business value, meeting business needs, as well as enabling and encouraging fact-based decision making
• Self-starting, ability to work without direct supervision, managing own workload while asking for help when needed
• Provide second level support role in resolving business partner incidents.
• Periodically meet with business partners to understand and internalize their business strategy
• Engage with architecture and lead resources to develop a plan for IT services and capabilities that will help to enable the strategy
• Supports the established standards & methodologies around business process development, project management and change management
• Act as a subject matter expert of “as-is” and “to-be” business process for the supported business teams, including process mapping, analysis, and redesign
• Maintain relationships with key stakeholders including internal business customers, and the rest of Information Technology to understand their needs and priorities
   

Required Qualifications

Experience: 3 to 5 years of experience in an IT Business and/or Systems Analyst position or related business capacity required. Experience with software development lifecycle (SDLC) methodology.

Education:  Bachelor’s degree from an accredited college or university in the field of business administration, computer science, or management information systems preferred.  Any suitable combination of education and experience will be considered.
 

Preferred knowledge, skills or abilities

• Knowledge of marketing business processes.  These include CRM, Customer Data Management, Activity and Events management, Customer Merge, Customer Survey Management, Loyalty Membership and Reward Calculations, and Product/Sales Data Management.
• Ability to analyze organization or business domain, document business processes, and application integration
• Proficiency in Microsoft Office Suite (Word, Excel, Visio, Outlook)
• Understand database, SQL, and application development concepts
• Ability to analyze complex processes or operations in order to improve efficiency, especially by providing solutions leveraging technology
• Ability to understand and communicate new concepts and resolve problems
• Experience with documenting requirements, functional design and test execution
• Expertise in translating business needs into IT solutions
• Act as liaison between IT and functional business partners
• Ability to work effectively across functional areas, across locations, and across all levels of the organization
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
 
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
 
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