Architect, IT Solution - Markteting & Customer Data Governance

Overall Job Summary

Application Architect – IT Marketing & Customer Data Governance

Tractor Supply Company is looking for a customer data champion who can architect the future of our marketing technology stack. As an Application Architect, you’ll ensure that every customer interaction is powered by secure, compliant, and intelligently governed data.This role blends enterprise architecture, marketing technology integration, and AI/ML innovation with a strong backbone of customer data governance. You’ll connect platforms like Adobe Campaign, Zeta CDP, Epsilon Loyalty, and DAM — all while enforcing standards that protect customer trust and unlock personalized, data-driven experiences at scale.

Essential Duties and Responsibilities (Min 5%)

• Responsible for combining roadmaps from multiple functional groups to align with goals, business plans and business processes. 
• Coordinate functional architects to develop project plans encompassing all technical tasks that meet enterprise and business schedule. 
• Responsible for development of technical designs to support delivery of solutions and oversight of multiple projects in project portfolio.
• Maintain standards on cross-functional initiatives to align with enterprise standards. 
• Evaluate the impacts of new technology on multiple connected systems. 
• Document the implementation of business processes across technical systems.  
   

Required Qualifications

Experience: 12+ years of Information Technology experience.  2+ years of experience in architecture for larger organizations.

Education:  Bachelor’s degree in Computer Science, Management Information Systems or a related field. Any suitable combination of education and experience will be considered.
 

Preferred knowledge, skills or abilities

• Retail industry experience preferred.
• Superior knowledge of multiple, diverse technical configurations, technologies and processing environments.
• Advanced level knowledge of the following technology architecture domains:  application, collaboration, data integration, networks, platform, security and systems management, site reliability engineering. 
• Advanced collaboration skills with the ability to handle conflict and to work with a distributed team.
• Advanced knowledge of SOA and object-oriented analysis and design.
• Advanced ability to quickly comprehend the functions and capabilities of new technologies.
• Advanced ability to comprehend business strategies to ensure technical directions are supportive and consistent within the company. 
• Strong ability to estimate the financial impact of technical architecture alternatives.
• Strong knowledge of business process re-engineering principles and processes.
• Strong ability to conduct analysis sessions and may contribute to "Closure Documents.

What You'll Do:

• Own the customer data governance strategy and roadmap across marketing systems — ensuring privacy, security, compliance (CCPA, GDPR), and ethical data use.
• Design and enforce the application architecture for marketing systems that are scalable, reliable, and governance-first.
• Build frameworks for data lifecycle management — from collection and storage to processing, usage, and retirement.
• Integrate AI/ML solutions responsibly, balancing innovation with transparency and accountability.
• Evaluate and recommend emerging data and AI/ML technologies, ensuring they fit within governance standards.
• Partner with IT, marketing, and business leaders to align data-driven strategies with enterprise goals.
• Mentor teams on data stewardship and champion governance as a culture, not just a checklist.
• Analyze financial and operational impacts of architectural decisions, ensuring smart, compliant investments.
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Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info