End User Computing Engineer

Overall Job Summary

The End User Computing Engineer spans multiple functional areas, and locations, including product management, business management, vendor management, logistics, and device engineering. This role is responsible for a dynamic portfolio of products and services to meet or exceed our expanding business objectives and growth opportunities. The primary scope of the position includes end user computing devices and services, including desktops, workstations, laptops, virtual machines, and associated services at the Store Support Center, Distribution Centers, and other TSC locations.

Essential Duties and Responsibilities (Min 5%)

• Design maintainable system engineering solutions to meet business and compliance requirements through creation and application of best practices to ensure consistency, maintainability and compliance.
• Work with both internal and external customers to understand business requirements and needs to create multifaceted desktop environments based on varying criteria such as machine type, software, peripheral hardware, security, network, and support.
• Administration and management of different technologies, application packaging, authoring of Microsoft Windows and Mac OS applications using technologies such as SCCM, JAMF, Intune, GSuite, Airwatch and MS AutoPilot to deliver business critical technology to a diverse and changing environment, including mobile BYOD.
• Develop complex application packaging (e.g. OS, patches, applications, scripts, Group Policy Objects, programs, utilities, and hot fixes), certification testing, and distribution across different computer environments.
• Direct, review, and approve the creation of Windows OS and Mac OS images/builds that can then utilize rapid deployment methods and employ industry best practices
• Support and maintain technology that provides the stability, scalability and availability demands of the business through infrastructure lifecycle, improvement and standardization strategies.
• Function as a Subject Matter Expert to create and combine elements of a platform and ensure delivery of identified platform enhancements. 
• Responsible for internal projects which may require cross departmental coordination to achieve goals.
• Foster key vendor relationships and contract performance. 
• Document internal SOPs, processes and training to ensure team members have the needed tools and information to support the production environments and deliver on project commitments.
• Participate in a 24x7 on call rotation that includes afterhours, non-standard, support for patching, change management, and provides an escalation point for other teams and departments. 
• Deliver high end, white glove treatment during non-standard business hours, during nights and holidays, including travel for project related initiatives.
   

Required Qualifications

Experience: 4 years’ enterprise experience in selected technology field.

Education:  Bachelor’s degree (B.S.) in Computer Science, Engineering, or related field preferred.  Any suitable combination of education and experience will be considered.

High Demand IT Specialized skills:  Mobile Device Management (MDM), Citrix engineering, Microsoft SCCM engineer

Platform knowledge (UNIX, Linux, Windows): Windows, Chrome, Mac, Android and Windows mobile, Microsoft Applications (Active Directory, Exchange, O365 and server OS), SCCM, all Office applications and Skype/Teams.
 

Preferred knowledge, skills or abilities

• Experience with MS OS Win7/Win10, Mac OS, Android OS, Linux, MS Servers, Exchange, VDI, Security.
• Mobile device management applications (such as SOTI or Avalanche) supporting mobile RF devices running Windows mobile and Android OS
• Some scripting ability (VBScript, batch files, InstallScript, Wise Script, PowerShell, etc.).
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
 
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
 
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