Manager, Digital Site

Overall Job Summary

This role will lead the User Acceptance Testing (UAT) team to work with the Digital team, Business Stakeholders, and IT partners to identify software flaws and to ensure that the developed software functionality adheres to the requirements and specifications defined for each project. This role will also work with Voice of Customer tools to gather customer feedback on the performance and improvement opportunities for the ecommerce platforms.  

The Digital Site Manager will use reporting and automation tools to ensure the website and customer mobile app have no interruptions in the customer experience. The candidate will create processes to monitor the ecommerce platforms and escalate to rapid resolution for any issues that impact the customer experience.

Essential Duties and Responsibilities (Min 5%)

• Oversee the day-to-day UAT activities which are accomplished through management of Digital UAT Quality Assurance Specialists
• This role will work with cross-disciplinary teams including product, design, technology, and service delivery teams to develop robust test strategies and drive test planning, execution, and reporting
• Responsible for the daily site integrity 
• Understand business plans and how they relate to high level business acceptance criteria and associated UAT test strategies
• Responsible for the ecommerce promotions either created directly or inherited from the store team
• Learns and understands the applications being supported to confirm performance and function as specified and designed 
• Provide VOC feedback to the Digital Product Teams
• Coordinates the UAT activities, including assisting in conducting the user acceptance test kickoff meeting and ensuring all projects have UAT coverage 
• Assist with the development of the UAT program to ensure the consistent quality of all software used to support Digital and the supporting business units within the organization
• Contributes to continuous improvement of UAT processes to assure the business unit is performing as efficiently as possible and adding optimal value to the organization 
• Executes tests and compiles test logs or test results for reporting 
• Provide feedback to developers concerning customer journey issues discovered during testing
• Identifies, reports and tracks defects and assist developers in defect resolution if necessary 
• Alert managers of issues that impact production and quality, i.e. non-compliant business acceptance claims, etc.
• Works with test automation tools (if applicable) 
   

Required Qualifications

Experience: 7+ years’ experience. E-commerce experience, preferably in a store-centric, Digital environment

Education: Bachelor's degree preferred.  Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Excellent written and verbal communications, organization, and planning skills
• Excellent analytical and problem-solving skills
• Excellent listening and interpersonal skills
• Ability to provide and present status and risk updates in project meetings regarding UAT test strategy, test plan and defects
• Ability to work on multiple projects simultaneously and within a cross functional team
• Logical and efficient with keen attention to detail
• Ability to conduct research into systems issues and products as required
• Highly self-motivated and directed
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Exposure to automated test tool is preferred but not required

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced role.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.