Manager - Digital Vendor Management

Overall Job Summary

The Manager, Digital Business Operations (Vendor Management) will play a key role in managing a network of 1400+ dropship vendors, ensuring digital SKU availability, and driving strategy for pilot programs to support merchants and vendors. This role can expect to spend time developing audits, ensuring vendor compliance, and providing growth and risk mitigation strategies to optimize Digital performance. This is a managerial role with the potential to expand the team as the program develops.

Essential Duties and Responsibilities (Min 5%)

Drop Ship Vendor Oversight

• Oversee digital vendor compliance to ensure alignment with TSC policies and standards, including but not limited to: accurate Bill of Lading (BOL) creation, approved carrier utilization, on-time delivery performance, product and inventory accuracy, and overall operational adherence.

Cross-Functional Coordination

• Partner cross-functionally with drop ship vendors, digital merchants, supply chain, customer service, and fulfillment teams to ensure product is available and buyable, provide key decision points to merchants, and that key customer service metrics are achieved.

Audit & Trend Management

• Monitor performance metrics and audit for exceptions such as high cancellation rates or delays; proactively address issues, coordinate escalations with vendors, and drive corrective actions to sustain high levels of customer satisfaction

Order Data & Reporting

• Track and analyze post-purchase vendor fulfilment metrics such as: cancellation rate, return rate, click to ship, and others. Iterate on dashboards and reports to highlight key performance metrics and opportunities for process improvement.

Growth & Risk Mitigation

• Identify and recommend enhancements to vendor management processes—including audit refinement, automation opportunities, EDI improvements, and SKU tracking—to drive greater efficiency, accuracy, and scalability.

Team Leadership & Process Governance

• Manage and mentor a team of vendor management analysts and specialists. Define SOPs, establish metrics and SLAs, and support auditing and compliance for digital vendor management.

Required Qualifications

Experience: 5+ years of experience in digital vendor management, digital operations, or e‑commerce logistics—ideally in a multi‑channel retail environment

Education: Bachelor’s degree in Business, Supply Chain, Operations or related field from an accredited college or university. Any suitable combination of education and experience will be considered.

Professional Certifications: None
 

Preferred knowledge, skills or abilities

• Familiar with building program strategy and driving ROI/prioritization discussions.
• Proven ability managing order processing systems and workflows; familiarity with OMS, SAP, or similar platforms preferred.
• Strong analytical skills, with experience in SQL, Power BI & performance reporting.
• Excellent communication and interpersonal skills; adept at cross‑functional collaboration in fast‑paced settings.
• Detail-oriented, with a proactive mindset toward continuous process improvement and customer satisfaction.
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.
 

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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