Specialist, HR Systems Success Factors Learning and Performance

Overall Job Summary

This position will partner with the HR team and other functions and is responsible for troubleshooting and maintaining, along with a team, the core Human Resources (HR) systems. The Specialist, HR Systems will serve as the subject matter expert for HR Systems functionality and capabilities, develop strategies for usage, integrations, data maintenance, facilitate user adoption, develop and deliver systems training for administrators and users, and act as a support escalation point.

Essential Duties and Responsibilities (Min 5%)

Project Management:

  • Leverage experience and knowledge, technical support and industry best practices to create efficient solutions in order to maximize our talent technology investment.  Recommend process, customer service and policy changes/improvements
  • Partner with business process owners as needed in order to determine if the HR systems can be utilized to reduce manual processes where applicable
  • Manage intake project forms and assign to appropriate owner
  • Provide HR system support to business process owners and stakeholders for annual talent projects to include system testing, configuration, demonstration and job aid communication

Production/User Support:

  • Work collaboratively with field, distribution center and Store Support Center teams on a continuous basis to understand use cases and needs for optimizing system configurations and functionality in order to align the HR systems with the organization’s strategies, while streamlining the user experience
  • Provide technical support, including troubleshooting issues and responding to escalated inquiries

System Maintenance:

  • Develop/oversee user acceptance testing as needed in support of new procedures, new system rollouts or upgrades, and partner with other members of the team to communicate system release enhancement details
  • Maintain user database; create, assign, and manage security roles/permissions for systems users
  • Identify, troubleshoot, resolve and communicate HR systems functionality issues and discrepancies to leadership and appropriate end-user communities
  • Develop and document procedures to validate, update and correct confidential employee records, system errors and changes/updates to system-related tasks
  • Create systems custom pages in order to provide specified information to different areas of the business


  • Provide and manage standard, custom, and ad hoc reporting from the HR systems for end users, leadership, and HR Business Partners, as well as for internal and external compliance and audit requests, while maintaining data security

Process Documentation:

  • Responsible for documenting, defining, and mapping current-state process across business units
  • Design and introduce new processes and process improvements across business units without jeopardizing quality and service delivery
  • Develop and manage an ongoing continuous improvement and training regimen

Required Qualifications

Experience:  2 - 5 years’ experience working with HR systems software required. 

Education: Bachelor’s degree from an accredited college or university in Computer Science, Human Resources, or related field. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

  • Can effectively handle and maintain confidential information
  • An abstract thinker with the ability to solve complex problems in creative, sustainable ways
  • Strong critical thinking skills and ask relevant questions to improve processes and build efficiencies
  • Talent for strong influencing and networking skills to help build and foster existing consultative relationships that drive synergy and partnership opportunities
  • Proactive and self-motivated with the capability to work autonomously and make independent decisions to meet deliverables with minimal oversight
  • Passionate about continuous improvement with a strong desire to continue learning in order to stay relevant to business changes and industry trends
  • Strong problem solving, project management, communication, organizational, and multi-tasking skills required
  • Proficiency in MS Office products (Excel, Word, PowerPoint). Strong communication skills, both written and verbal, and ability to communicate at all levels of the organization


Working Conditions

  • Hybrid / Flexible working conditions

Physical Requirements

  • Sitting
  • Walking
  • Standing (not walking)
  • Lifting up to 10 pounds


This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.


You must apply or refer a friend through our internal portal


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