Sr Mgr, IT eCommerce Ops

Overall Job Summary

As the Senior Manager of IT E-Commerce, you will provide strategic leadership and direction for the teams delivering world-class digital commerce experiences across desktop and mobile platforms for Tractor Supply. You will oversee the design, development, and optimization of highly scalable, distributed E-Commerce applications, ensuring performance, reliability, and innovation at every customer touchpoint. With a strong focus on customer experience, accessibility, and modern engineering practices, you will drive initiatives that enhance site speed, security, and personalization. By fostering cross-functional partnerships and aligning technology strategy with business goals, you will play a critical role in shaping the future of Tractor Supply’s digital storefront.

Essential Duties and Responsibilities (Min 5%)

• Oversees the design, development, and management of Springboot microservices and React/Next.js microsites, ensuring scalable and reliable customer experiences across desktop and mobile web.
• Ensures the security, ADA compliance, and performance of all mission-critical E-Commerce applications and services.
• Establishes and enforces source control strategies, branch management, and code governance to maintain development quality and stability.
• Partners with Information Security to ensure application security, vulnerability management, compliance, and audit readiness.
• Coordinates with vendors and internal IT teams to validate, test, and apply critical patches and updates across environments.
• Oversees performance management, including defining testing strategies, monitoring execution, and driving remediation for issues impacting customer experience.
• Directs implementation of monitoring, alerting, failover strategies, and recovery procedures to ensure business continuity and platform reliability.
• Provides leadership and accountability for delivery of customer facing experiences on Desktop and Mobile Web
• Partners with SRE to support application deployment architecture and environment sizing, ensuring readiness to support growth and new business initiatives.
• Coordinates multi-environment readiness (development, QA, staging, production) to support project delivery, A/B testing, and content integrations.
• Partners closely with QA, SRE, and Security teams to ensure thorough testing, monitoring, and compliance of all e-commerce services.
• Drives customer experience improvements through site performance optimization, ADA compliance, and integration of business content.
• Shapes the long-term E-Commerce technology roadmap, aligning architecture and platform evolution with overall business strategy.
• Builds strong partnerships with executive stakeholders, business leaders, and external vendors, ensuring alignment of technology initiatives with customer and revenue goals.
• Champions innovation and emerging technologies (AI-driven personalization, modern content delivery, headless commerce) to drive competitive advantage.
• Provides mentorship and leadership development for engineering and IT teams, building high-performing, scalable organizations.
• Provides leadership in incident management and escalation, ensuring rapid resolution of E-Commerce platform issues.
• Establishes and manages on-call support rotations in collaboration with key IT functions, ensuring 24x7 operational coverage.
   

Required Qualifications

Experience: 

• 12+ years of experience in B2B or B2C customer facing software design, development, and deployments. 
• 10+ year of experience around web application design, development and delivery for an organization with large and complex information systems is preferred.
• 7+ experience in Microservices, Microsites, release management, and automation

Education:  Bachelor’s degree in Computer Science or related field is required. Any suitable combination of education and experience will be considered.

Professional Certifications: None
 

Preferred knowledge, skills or abilities

• Deep expertise in modern development frameworks, including Java, Spring Boot, React, React Native, Next.js, and Angular.
• Proven experience in Web Analytics and A/B Testing, with strong knowledge of Adobe Analytics and Adobe Target for driving data-driven optimization.
• Skilled in integrating content management systems (CMS) such as Adobe Experience Manager (AEM Sites) to deliver dynamic and personalized digital experiences.
• Experienced in managing development processes and testing practices to ensure compliance with ADA accessibility standards.
• Strong background in PCI compliance, security standards, and privacy regulations, ensuring adherence throughout development and testing lifecycles.
• Extensive experience in building and delivering customer-facing websites that provide rich, modern user experiences through highly decoupled microservices and microsite architectures.
• Adept at evaluating code quality and reusability, forecasting changes in demand and capacity, and establishing effective scalability and performance strategies.
• Skilled in monitoring production quality and analyzing customer feedback, adjusting development and testing practices to continuously improve customer satisfaction.
• Experience with Akamai, Azure Cloud, Kubernetes, and Azure Services, ensuring high performance, scalability, and reliability of E-Commerce applications.
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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