Sr. Analyst, Workforce Management

Overall Job Summary

This position is responsible for managing Tractor Supply’s enterprise Workforce Management (WFM) application with ownership spanning administration, configuration, implementation, and Field support for labor exceeding $800M+ across all TSC locations. The Sr. Specialist, Workforce Management is highly experienced in operational processes and staffing strategies to effectively manage automated labor scheduling for the 37,000+ Team Members across our 2,000+ Tractor Supply locations. This position also leads direct support to all TSC locations to ensure optimal scheduling, financial, and operational excellence and closely collaborates with business partners in Stores Productivity, Labor Planning, HR, and Finance on a regular basis to drive continuous improvement.

Essential Duties and Responsibilities (Min 5%)

• Manage the Workforce Management enterprise application, including system configuration, incoming data feeds, seasonal trend adjustment, and monitoring performance of the tool.  Partner with internal and external resources to ensure the application is configured according to business requirements.
• Lead direct support between Stores and the Store Support Center for all issues, improvements, and inquiries within labor planning, staffing, and scheduling functions. 
• Provide reporting to field and executive audiences on labor management metrics on a weekly, monthly, and quarterly basis. Develop analyses and recommendations to support changes to the labor management models.
• Provide labor allocation and Payroll segmentation support to ensure that Store labor is properly distributed and planned across all locations as the business changes.
• Coach and train Field and Store personnel how to utilize the WFM application to drive labor efficiency while providing legendary service
• Oversee documentation, testing, and training aimed at increasing end user acceptance and fluency with the new application. Create and maintain procedures and communications related to the Workforce Management application and related business practices
• Collaborate with internal partners to mine and analyze quantitative and qualitative workforce and operational data, generating reports and insights that lead to operational decisions.
• Identify gaps and engage in continuous improvement efforts in workforce systems.
   

Required Qualifications

Experience: 5+ years of workforce management application administration and/or program management experience. Retail store experience in a management or HR related role along with Reflexis, Logile, Alteryx, or PowerBi experience is a plus.

Education:  Bachelor’s degree (Finance, Business Administration, Analytics, IT, or related field) from an accredited college or university.  Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Proven workforce application administration experience 
• A deep understanding of Tractor Supply policy, procedures, and culture required
• Strong verbal communication skills with field operators as well as executives and other leadership
• Ability to identify root cause issues within systems and translate into functional business improvements
• Good organizational and time management skills
• Ability to work independently and with little supervision
• Reflexis, Logile, Alteryx, or PowerBi experience a plus

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.