Sr. Specialist, Store Services

Overall Job Summary

This position will manage select national Store service programs for both TSC and Petsense locations including complex revenue generating programs & services, as well as support additional company initiatives & projects as required. 

Essential Duties and Responsibilities (Min 5%)

• Manage select revenue generating programs from Operations standpoint; these programs can include but are not limited to Bulk Propane, Trailer Rental, OCC & Pallet Recycling, Power Plus, and Pet Vet Clinics.
• Development and execution of Store training for all programs within area of responsibility.  (5)
• Responsibility for initiation, development, and execution of cost and efficiency improvements of all vendor programs within job description. (10)
• Travel with Operational Partners to review programs within area of responsibility regularly. (5)
• Purchasing of select equipment for all new Store openings that can including Rental Trailers. (5)
• Manage aspects of national service and revenue vendor programs performance by monitoring KPIs, contract compliance, service quality and take corrective actions as necessary.
• Leverage advanced Artificial Intelligence and technology solutions to drive insights, optimize processes, and support strategic initiatives. 
• Manage contract negotiations in partnership with Procurement Team with service vendors (revenue and expense generating), including taking measures to ensure TSC acquires the best value from each vendor through the RFP/RFI process. (5)
• Implement and support new revenue and service generating programs as well as special project initiatives (which includes ESG) based on field and customer needs. (10)
• P&L responsibility of all managed vendor programs. (5)
• Management and execution of additional special projects and initiatives to support the business as assigned. (5) 
   

Required Qualifications

Experience:  4+ years’ experience in operations, project management and contract management.  Retail experience preferred.

Education: Bachelor’s degree preferred.  Any suitable combination of education/experience will be considered.

Professional Certifications: None
 

Preferred knowledge, skills or abilities

• Ability and proficiency in Microsoft Office software
• Demonstrate strong leadership, negotiations, communication, problem solving, and interpersonal skills
• Ability to self-motivate, work with a sense of urgency, and to prioritize tasks
• Display a detail-oriented approach to work
• Ability to positively handle conflict

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.