Team Lead - Site Reliability Engineering

Overall Job Summary

As a Team Lead of Site Reliability Engineering you will manage and oversee the engineering teams supporting a large-scale distributed application portfolio across on-prem and Cloud environments.  With focus to increase efficiency, eliminate downtime, optimize cost, and maintain performance at scale, you will provide leadership to our performance management, application security & Reliability processes, while managing the health of core E-Commerce systems, site performance and reliability solutions. 

Essential Duties and Responsibilities

• Manages end-to-end availability and reliability of E-commerce services, systems, platforms, and infrastructure and ensure they are designed and operated in an optimal manner
• Maintains security and performance of mission-critical applications and services that are part of the E-Commerce ecosystem
• Partners with Information Security with managing application security, vulnerabilities fix remediation, and site compliance
• Partners with Cloud and Infrastructure teams to build and maintain environments, optimize usage and cost with optimal scaling strategy 
• Manages the performance strategy, test executions and remediation of critical site findings
• Establishes application and synthetic monitoring, alerting and execution of failover capabilities and automated self-healing and recovery.
• Ensures day-to-day support for multiple environments, ensuring readiness for project development and test activities
• Employs strong site reliability principles and practices, and continuous improvement of processes via automation.
• Partner with internal & external teams & ensure all change & release activities reviewed for trouble-free roll out & reduce risk. 
• Owns day-to-day health, uptime, monitoring and reliability of the website and related services
• Lead continuous improvement that create an operating environment that includes dynamically monitoring, alerting, Failover capabilities and automated self-healing and recovery.
• Participate & Maintain 24x7 on call rotations for Site Reliability.  
• May perform other duties as assigned * 
   

Required Qualifications

Experience: 9+ years’ experience around performance engineering, application monitoring & security for an organization with large and complex information systems is preferred.  6+ years’ experience in B2B or B2C customer facing software design, development.  3+ years’ experience in cloud PaaS/IaaS environments (Azure, GCP), release management, vulnerability management and automation.

Education:  Bachelor’s degree in Computer Science or related field is required.  Any suitable combination of education and experience will be considered.
 

Preferred knowledge, skills or abilities

• Strong experience with IBM/HCL WebSphere Commerce, IBM Sterling Commerce, SOLR and related build and deployment processes. HCL Commerce Version 9 Experience is a plus.
• Strong experience with IBM Http Server, IBM WebSphere Application Server, IBM MQ & Deployment manager ND/Liberty software.
• Strong experience in developing and implementing comprehensive monitoring solutions to provide full visibility to the different platform and application components using tools and services like Kubernetes, Prometheus, Grafana, ECK/ELK, Dynatrace, Rigor, Quantum Metrics, and other similar tools. 
• Evaluate Performance trends and expected changes in demand and capacity and establish the appropriate scalability Plans.
• Evaluate production traffic pattern and tune the performance test workload mix and strategy to keep the systems and application in continuous readiness mode. 
• Experience with Kubernetes, AKS & Azure Cloud platform design, implement & maintain though cost efficient models.
• Experience with containerization, certificates management, Kafka, Zookeeper & Vaults & pipeline automation, Fisheye, Crucible, Performance & QA Test Tool Integrations.
• Strong Experience with cloud PaaS/IaaS environments Azure. 
• Strong ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction.
• Strong communication skills, both written and verbal.
• Strong critical thinking skills with the ability to use proven problem-solving approaches to most solutions
• Experience with Mobile App IOS & Android security and Performance management is a plus.
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info